Refund policy
Returns & Refunds
We build pieces meant to be worn, not gambled on. If something isn't right, here's exactly how to put it right.
Return window
Requests must be submitted within 14 days of delivery.
What counts is the date you submit your request — not the date we review it, and not the date the parcel reaches us. Submit within 14 days and your return stands, however long the rest takes.
To be eligible, items must be unworn, unwashed, and in original condition with tags attached.
How to start a return
Sign in to your account, open the relevant order, select the items you're returning, and choose a reason. That's the whole process.
Don't have an account? Sign in with the email address you ordered with — we'll send you a six-digit code. No password required.
Your prepaid return label arrives by email once the request is approved. Please don't send anything back before submitting a request; we won't be able to trace it.
Return shipping
Free. Always. We provide the label and we cover the cost.
Refunds
Once your return reaches us and passes inspection, we'll confirm approval by email. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few additional days to display it.
Original shipping charges, where they were paid, aren't refunded — unless the item was damaged, faulty, or not what you ordered.
Exchanges
For a different size or colour, email notifications@mburrzd.com with your order number and what you'd like instead. We'll arrange it, subject to availability. Exchanges ship free in both directions.
Exchanges are handled by email rather than through your account, so send these to us directly.
Damaged or incorrect items
If your order arrives damaged, faulty, or isn't what you ordered, email notifications@mburrzd.com within 7 days of delivery with a photograph.
We'll replace it or refund you in full, including any shipping you paid. You won't be out of pocket for our mistake.
Items that can't be returned
Final-sale items, marked as such at the time of purchase, can't be returned or refunded.
Items returned outside this policy
If something arrives back worn, washed, without tags, or after the return window has closed, we'll contact you before taking any action. You can have it returned to you at no cost, or we can discuss a partial refund. We won't simply keep it and say nothing.
Questions
Email notifications@mburrzd.com. We read everything.
If you're unsure about sizing before you order, write to us first — tell us your usual size and how you like things to sit. We'd rather help you get it right than process a return.
